What's new in
Radisson Hotels?
New Checkout Revamp!
Some highlights of the latest digital releases of our website and app
Checkout revamp
This new release brings valuable enhancements and crucial fixes to optimize the user experience but, most of all, brings a major update to our Checkout Page. One of the most important page on the website, as a critical steps in the booking process, and already showing great results with an overall +5.47% conversion rate for users reaching the checkout.
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Other enhancements and bug fixes
- Enhanced Mobile Experience : better animation across the website on dynamic elements, especially focused on improving the usability for mobile users.
- Pay now : the user is able to pay flexible rates in the moment of the booking, keeping the same cancellation conditions - Ready for roll out!
- Modify prepaid rates : allow payment to be captured online when modifying prepaid rates in booking management - Users are now redirected to the payment page to settle the difference.
- Payment for Multiroom booking : online payment transactions can now be made for multiroom bookings.
- Multiple payments : the single payment limitation per reservation is now lifted and several payments can now be made for the same reservation.
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Checkout Page Revamp
The checkout page has been completely revamped, making it faster, more intuitive, and user-friendly. This revamp is one of our key projects for the year, as it directly impacts the process of booking within our platforms. We know that the checkout page is a crucial part of the user journey, and by simplifying and streamlining it, we’re ensuring that guests can complete their bookings quickly and with ease.
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- Improved readability and navigation, cleaner interface with modular design with better spacing, large sections, and intuitive visual elements.
- Clearer reservation summary highlighting key info such as check-in and check-out dates and times, occupancy, room type, special rate name, and any add-ons for greater transparency.
- Improved the Upselling section with visually engaging content and pricing, to increase revenue per reservation.
- Increased visibility of Green Housekeeping option to appeal to eco-friendly guests.
- Customized mandatory checkboxes based on regional compliance, keeping them for markets like China and India while removing them for GDPR regions, saving users time and steps in the booking process.
- Highlighted “Free cancellation” USP & moved the total price next to the primary CTA to guide users toward booking, with an option to view a simplified price breakdown for better clarity.
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Bug Fixes and Performance Enhancements
We’ve been focusing on improving the app’s stability to make the user experience more reliable and easy. This update includes important fixes to reduce crashes and cut down on error pop-ups related to content. These are some of the issues that have been fixed:
- Resolved an issue where the push notifications where not redirecting users to the offer landing page by upgrading Airship's latest sdk (Software development kit) version.
- We tackled an Android crash caused in the sign in page when entering an invalid Radisson Rewards number, reducing disruptions for our users.
- Updated the Quantum Metric SDK, which has helped address stability issues and crashes on iOS.
- We have started investigating an issue related to users being unexpectedly logged out in iOS devices. Our team is actively monitoring the situation to understand its cause and implement effective solutions.
