What's new in
Radisson Hotels?
Introducing Multi-Room Booking!
Some highlights of the latest digital releases of our website and app
Booking funnel improvement
Multi-room booking project is now live and ready to show incredible conversion results! With this project, the user now has the possibility to book different room types within the same reservation. Here are a few additional information:
- Radissonhotels.com customers are able to select different room types based on their needs
- The rate and meal plan selected are shared among the full reservation
- Upselling options are presented based on each of the room types selected
- Pricing is adapted for each of the cases
- Every room’s needs can be managed independently from the rest
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Other enhancements and bug fixes
- Online M&E Booking Tool (OMEBT) optimization : Performance enhancements on Search Results and Room Display pages, together with some UX changes enhancing the journey.
- Analytics strengthening : Helping to make data-driven decisions.
- Merchant Initiated Transaction (MIT) UX adaptation : The consent has been moved to the rate details, following best practices - Ready for roll out!
- Guest Satisfaction Survey processes upgrades : emails arriving from the Contact Form (brand.com) are recognized with the correct sender’s email address instead of a generic one.
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Errors
• Booking funnel and account page – In some endpoints, multiple requests were being sent, causing errors throughout the booking funnel. Now, only one request per endpoint is made, improving overall stability.
• Android - users not being able to log in – There was an issue with processing data when special characters (like & ' < >) were used in login credentials, causing login failures. This has now been fixed, and Android users can log in correctly without changing their login information.
SSR and 'Above-the-fold'
With this project, the technology behind the website has been updated. The main benefits of this technology are :
• Improved Performance and Faster Initial Load Times
• Better SEO
• Enhanced User Experience
Regarding “Above the fold”, our website now presents all the critical elements at first sight, in all the most common screen sizes, in the property pages. This includes hotel information, from price, search bar and menu.
Errors
• Booking funnel and account page – In some endpoints, multiple requests were being sent, causing errors throughout the booking funnel. Now, only one request per endpoint is made, improving overall stability.
• Android - users not being able to log in – There was an issue with processing data when special characters (like & ' < >) were used in login credentials, causing login failures. This has now been fixed, and Android users can log in correctly without changing their login information.
