What's new in
Radisson Hotels?
New capabilities in Online Check-in Check-out (OCICO) flows
Email modification for Radisson Rewards enrolments on OCICO processes:
- The project boosts up flexible enrolments by allowing the guest to use an email address different from the one used for booking to enrol in Radisson Rewards
- Once the customer takes action, the email inserted is then attached to the new loyalty profile
Linking reservations feature available for OCICO flows:
- Customers booking while logged-out are presented with the possibility to link the booking to an existent Radisson Rewards account during an OCI process
- A popup is triggered enabling the input of an email address linked to a loyalty profile
- If a match is found, the user proceed with a member flow, and all their information is automatically retrieved, facilitating the online check-in
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Access to the activity statement of a company - activation
• B2B Administrator/Deputy members can access the activity statement of the company
- Admins of corporate programs will know better about the amount of points their company earned through booker’s reservations
• The corporate activity is displayed by default in the B2B account, nevertheless, personal activity can be seen by switching tabs
• The new functionality is not available for corporate Bookers
Other enhancements & bug fixes
• Tax management for OMBT: booking files in OMBT can be updated after applying an appropriate Tax Included/Tax excluded management according to the hotel’s setup
• Default currency for first-time users in property pages: customers accessing the brand web for the first time are presented with the prices in a currency according to their geo-location
• Attack mitigation: separation on the update-profile and MFA (Multi-Factor Authentication) endpoints
• Diminution of errors in corporate pages: 400 errors have experienced an impactful decrease in the navigation of My Reservations page
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Checkout Page Revamp
The checkout page has been completely revamped, making it faster, more intuitive, and user-friendly. This revamp is one of our key projects for the year, as it directly impacts the process of booking within our platforms. We know that the checkout page is a crucial part of the user journey, and by simplifying and streamlining it, we’re ensuring that guests can complete their bookings quickly and with ease.
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- Improved readability and navigation, cleaner interface with modular design with better spacing, large sections, and intuitive visual elements.
- Clearer reservation summary highlighting key info such as check-in and check-out dates and times, occupancy, room type, special rate name, and any add-ons for greater transparency.
- Improved the Upselling section with visually engaging content and pricing, to increase revenue per reservation.
- Increased visibility of Green Housekeeping option to appeal to eco-friendly guests.
- Customized mandatory checkboxes based on regional compliance, keeping them for markets like China and India while removing them for GDPR regions, saving users time and steps in the booking process.
- Highlighted “Free cancellation” USP & moved the total price next to the primary CTA to guide users toward booking, with an option to view a simplified price breakdown for better clarity.
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Bug Fixes and Performance Enhancements
We’ve been focusing on improving the app’s stability to make the user experience more reliable and easy. This update includes important fixes to reduce crashes and cut down on error pop-ups related to content. These are some of the issues that have been fixed:
- Resolved an issue where the push notifications where not redirecting users to the offer landing page by upgrading Airship's latest sdk (Software development kit) version.
- We tackled an Android crash caused in the sign in page when entering an invalid Radisson Rewards number, reducing disruptions for our users.
- Updated the Quantum Metric SDK, which has helped address stability issues and crashes on iOS.
- We have started investigating an issue related to users being unexpectedly logged out in iOS devices. Our team is actively monitoring the situation to understand its cause and implement effective solutions.
