What's new in
Radisson Hotels?
New Food & Beverage section - Restaurant Search!
The new Restaurants Hub presents itself as a new tool to explore and discover all RHG Restaurants, which are understood as stand-alone entities, so that the great variety of dining options starts to be a proper product, unlinked to a hotel stay, which increases awareness among our customers. The Restaurant Search portal includes:With this initiative, more customers will be visiting our dining outlets at the same time that local markets are supported and awareness is created.
- a Landing page, where users are presented with recommended options
- either near them, based on their IP connection to display the closest options
- or restaurant outlets within the area of their next upcoming booking, if they are logged-in as Radisson Rewards members
- a Search Results page, where customers can explore all the alternatives for a preferred destination
- including quick access filters to adapt to the users’ needs
- direct browsing to the hotel’s Restaurant & Bar pages
- speedy table booking with third parties (The Fork, GatroPlanner, …)
- opening hours, menu and cuisine type information
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OMEBT (Online Meetings & Events Booking Tool) optimization and other critical fixes
- OMEBT Search Bar, Widget, and Modal enhancements: all M&E touchpoints have been reworked to provide a better UX
- Meeting Rooms is the default tab so that spaces can be easily booked
- Bedroom bookings are no longer restricted to the event duration so that longer stays can be reserved
- Enhancement of the Single & Double rooms selector
- Fixed ‘Book Now’ CTA on OMBT destination pages
- Calendars and Search bar fixes: improved responsiveness on Safari browsers when navigating brand.com
- Margins adjustments in Property Pages: Search Bar is visible at first glance
- Code optimization: cleanup of no longer needed components (Feature Flags), together with image loading improvements
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Checkout Page Revamp
The checkout page has been completely revamped, making it faster, more intuitive, and user-friendly. This revamp is one of our key projects for the year, as it directly impacts the process of booking within our platforms. We know that the checkout page is a crucial part of the user journey, and by simplifying and streamlining it, we’re ensuring that guests can complete their bookings quickly and with ease.
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- Improved readability and navigation, cleaner interface with modular design with better spacing, large sections, and intuitive visual elements.
- Clearer reservation summary highlighting key info such as check-in and check-out dates and times, occupancy, room type, special rate name, and any add-ons for greater transparency.
- Improved the Upselling section with visually engaging content and pricing, to increase revenue per reservation.
- Increased visibility of Green Housekeeping option to appeal to eco-friendly guests.
- Customized mandatory checkboxes based on regional compliance, keeping them for markets like China and India while removing them for GDPR regions, saving users time and steps in the booking process.
- Highlighted “Free cancellation” USP & moved the total price next to the primary CTA to guide users toward booking, with an option to view a simplified price breakdown for better clarity.
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Bug Fixes and Performance Enhancements
We’ve been focusing on improving the app’s stability to make the user experience more reliable and easy. This update includes important fixes to reduce crashes and cut down on error pop-ups related to content. These are some of the issues that have been fixed:
- Resolved an issue where the push notifications where not redirecting users to the offer landing page by upgrading Airship's latest sdk (Software development kit) version.
- We tackled an Android crash caused in the sign in page when entering an invalid Radisson Rewards number, reducing disruptions for our users.
- Updated the Quantum Metric SDK, which has helped address stability issues and crashes on iOS.
- We have started investigating an issue related to users being unexpectedly logged out in iOS devices. Our team is actively monitoring the situation to understand its cause and implement effective solutions.
- Resolved an issue that occurred when searching for destinations with all external hotels. The bug prevented users from seeing search results at first glance—especially on iOS, where results wouldn’t load properly.
- We've improved the search functionality by ensuring that the special rate linked to a promotional code remains correctly applied. Previously, if a user switched to a previously used promo code, the special rate would not be retained in the search bar. This fix now ensures that the correct promo code remains selected.
- We resolved an issue related to the "Favorite Hotel" feature, where the wrong hotel name was being displayed in the search bar for VIP members. Now, the correct favorite hotel is shown as expected.
- Additionally, we reviewed and worked on fixing deep link redirections within the app for Android users, ensuring a smoother experience when navigating through external links.
